RETURNS & REFUNDS POLICY

 

Last updated: September 2026

 

We want you to be completely satisfied with your purchase from Alvero (myalvero.shop).

 

Your Right to Return
Under UK Consumer Rights, you have the right to return any item within 14 days of receiving your order, for any reason, for a

full refund.

 

How to Return
To initiate a return, contact us at alverostores@gmail.com within 14 days of receiving your order. Include your order number and reason for return. We will provide return instructions within 2 business days.

 

Conditions for Return
Items must be returned in their original condition and packaging. Items that are damaged, worn, or altered may not be eligible for a full refund.

 

Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

 

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at alverostores@gmail.com with a photo of the item. We will send a replacement or issue a full refund at no additional cost.

 

Exceptions
Personalised or custom-made items cannot be returned unless they are faulty.

 

Contact
alverostores@gmail.com